Bookstore Manager

The Bookstore Manager manages all aspects of the bookstore inventory, orders, shipments, general operations, and staff. This role reports to the CMO and works closely with the CFO.

General Tasks:

  • Supervises staff of 4-7 employees
  • Approves and monitors all orders (web, manual or phone)
  • Manages the bookstore and shipping staff, ensuring smooth operations and movement of product.
  • Fulfills and picks orders for shipment (including packing, processing shipping, and creating pallets for freight shipments)
  • Manages and organizes the entire inventory (Press and non-Press), including ordering, removing, adding new items and storing assets. 
  • Manages bulk orders and invoicing (Amazon)
  • Manages and communicates directly with major distributors for ordering (Amazon and SPCK , etc) 
  • Creates and manages credit memos, sales tax reports, monthly aged receivables, invoicing, monthly statements, various overdue payments, other payment entries, etc. 
  • Works with Web & Systems Manager to solve ordering and technical issues. 
  • Maintains accurate information on the website
  • Corresponds with customers via email and phone. 
  • Manages the Quarterly database, in coordination with the Academic Dean
  • Manages the Press Club database and shipments 
  • Provides sales reports to CFO as needed. 
  • Assists Production Manager with reprint process by providing lists of reprints
  • Communicates and works with printers to order reprints for the Press as inventory requires
  • Assists the entire team in proofreading content (print and digital), as needed. 
  • Attends weekly team meetings and one-on-one’s with the CMO
  • Works with the team to ensure that project/department milestones/goals are met and adhering to approved budgets.
  • Maintains a working knowledge of the Press catalog content. 
  • Works with the Seminary in order to promote the Press at Seminary conferences and marketing events.
  • Trains employees in all departments of the bookstore (Sales, Customer Service,  Web, Shipping, etc.)

Requirements:

  • Strong project management skills 
  • Strong communication skills
  • Strong time management skills 
  • Takes initiative and demonstrates flexibility in time and attitude to get the job done
  • Able to manage multiple projects simultaneously
  • Must be able to move between tasks with ease with little notice
  • Proficient in Microsoft Office and Google Suite (especially Word, Excel, and its Google equivalents)
  • Strong problem solving skills
  • Adept in conflict resolution
  • Team player
  • Attention to detail and an editorial eye to catch grammatical mistakes
  • BS/BA in business or management 
  • Experience with Bigcommerce - or willingness to be trained
  • 2-3 years management experience AND customer service experience
  • Must be able to lift and carry up to 75lbs

This position is full time, includes benefits, and requires on-site presence Mon-Fri during normal business hours (8am-4pm during the summer and 8:30am-5pm during the school year). Some travel on weekends may be required from time to time.

Please email resume & cover letter to Sarah Werner at swerner@svots.edu