Systems Support Specialist

Job Summary

The Systems Support Specialist works for the Systems and Information Technologies (IT) department, under the supervision of the Chief Technology Officer. The Systems Support Specialist assists the Chief Technology Officer in providing technical assistance to faculty, staff, and students and managing IT inventory, network infrastructure and daily operations of the IT department.

Specific Duties

  • Assist the CTO to manage, monitor, expand, and document internal network infrastructure (servers, routers, switches, fiber, ethernet, and other networking machines).
  • Assist the CTO to manage, monitor, and expand hardware and software inventory (workstations, laptops, video projectors, audio systems, etc.).
  • Assist the CTO to implement, manage, and monitor data backup plans and disaster recovery protocols for the entire IT inventory and network infrastructure.
  • Support end-users (faculty, staff, students) with troubleshooting web-based applications, hardware, and network connectivity issues, in a prompt manner.
  • Provide training to end users on hardware and software programs as needed.
  • Install and configure new hardware (servers, computers, printers, and other peripheral equipment).
  • Maintain, repair, and upgrade existing IT equipment, keeping a log of all repairs and upgrades.
  • Provide assistance with audio and video setups for online event streaming and conferences.
  • Assist the IT Department with other related tasks, under the direction of the CTO.

Qualification Requirements

  • Bachelor’s degree in related field, preferred; industry certifications are a plus
  • Minimum two-year experience in a similar position
  • Experience in:
  1. Network devices and peripherals
  2. Mac OS/Windows
  3. Microsoft Office
  4. Cloud technologies, including Google Workplace, Microsoft 365, and video conference software

The ideal candidate demonstrates punctuality, professionalism, strong communication & time management skills, and willingness to learn and be trained.

This is a full-time position and includes benefits. Salary is commensurate with experience.

Please email resume and cover letter to tech@svots.edu.